Frequently Asked Questions

Opening times and admission fees

> What are the opening times of the Musée Jacquemart-André?

The Musée Jacquemart-André is open 7 days a week. For more information, consult the section "Practical information".

> Who is eligible for the family rate?

The family rate is for 2 adults + 2 children (7 to 17 years old).

> Do I need to make an advanced reservation for my child who is under 7 years old?

No, your child’s free admission is granted on site.

> I have invitations or prepaid tickets: do I need to make an advanced reservation?

No, you can come whenever you want with your tickets. 

> I am a journalist. Can I benefit from free admission?

Yes, press card holders benefit from free admission upon presentation of their card for the current year.
Press Contact: Laurence Belon / laurence.belon@finnpartners.com

> I am an ICOM card holder. Can I use it to gain admission to the Jacquemart-André Museum?

Yes, you can enter for free with your ICOM card, you don't need to make an advanced reservation. 

Accessibility

> Can I come with a pushchair?

Pushchairs are forbidden for security reasons. We advise you to bring a baby carrier.

> Is the Jacquemart-André Museum suitable for people with reduced mobility?

The Jacquemart-André Museum is accessible to people with reduced mobility. A lift provides access to the upper floor.
People with reduced moblity can enter for free, with one accompanying person, on presentation of written proof.

> Can I leave my bag at the Jacquemart-André Museum during my visit?

The Jacquemart-André Museum has a left-bag office. It is not possible to leave your luggage. 

> Are animals allowed to enter?

No, animals are not allowed.

My online booking

> The dates I want are fully booked. Can I buy tickets on site?

It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.

> Can I buy vouchers?

We don't sell undated tickets for visit only but we sell gift boxes.

> How can I be sure that my tickets have been purchased?

Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.

> Can I present the tickets on my smartphone?

Yes, you can present your tickets on your smartphone.

> I will not be able to come in the reserved visiting time. Can I come in the preceding or following visiting time?

You can enter 30 minutes before or after your reserved visiting time. 

> I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

> Where can I find the tickets I have bought?

When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

> I cannot log into my customer account. What do I do?

Make sure there is not a space before and after your email address.

> Can my tickets be exchanged, modified, or refunded?

Tickets cannot be returned or refunded. However, you can exchange the date/slot of your ticket from your account on our online ticketing service in the “Orders” tab. The exchange is charged at €2 per ticket and is only possible once until the day before your visit. Please be careful when exchanging your tickets.

If you need to change a date or time slot, we invite you to :
1) log in to your account and click on the “Orders” tab, then click on the “Exchange” button
2) select the tickets you wish to exchange 
3) choose a date, a time slot, the fare and the number of tickets for each fare if there is more than one 
4) pay the exchange fee. 

In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.